Q.  What is the Victorian Patient Satisfaction Monitor (VPSM)?

Q.  Will I receive a survey?

Q.  Why have I been sent a survey?

Q.  Do I need to complete the survey?

Q.  Can I be identified from my responses?

Q.  What is this code at the bottom of the survey?

Q.  Will I get a copy of the survey findings?

Q.  How do I make a formal complaint?

Q.  Who can I contact about the survey?