This site has been created to provide Hospitals with information about the Victorian Patient Satisfaction Monitor and to facilitate hospital data upload.

After you login, a menu will appear on the left side of the screen.

The Department of Human Services is committed to ensuring that all Victorians have access to quality services that protect and enhance the community's physical, mental and social well-being.  One of the key indicators of health care quality is patient satisfaction.

This site is operated and maintained by UltraFeedback who is the independent contractor for the project.

The 2006-2007 Annual Report is now available from the 'Downloads' page.

The 'FAQs' page includes responses to the most commonly asked questions about the statistics used in the VPSM reports.

If you have any difficulties or questions please e-mail vpsmhelp@ultrafeedback.com or call 1800 143 733.
 

To login click here